Fraud Prevention & Alerts

Credit card fraud generally occurs when people get their hands on your cards or card numbers. Here's how to protect yourself:

• Review your card statement as soon as possible. Match charges with your receipts to ensure all charges are yours and are for the correct amount.
• Always sign a new card immediately.
• Only travel with the cards you plan on using.
• Never give the account number of the card over the phone unless you initiate the call.
• Control your cards remotely using our Mobile App.

Check-cashing fraud happens when somebody uses information taken from your checks. Follow these tips to protect yourself:

• Limit the amount of personal information printed on the checks to your name and address.
• Don't leave your bill payments sitting in an unlocked mailbox for pickup.
• Consider alternatives to check writing. For instance, paying by phone, online, or setting up automatic payments.

ATM fraud can occur if you lose your card, give your card to someone else to use, or when your Personal Identification Number is compromised. Consider these points:

• Never use your date of birth, Social Security number, license number or street address as a PIN -- those are the first numbers a crook will try.
• Always make sure to retrieve your ATM card from the machine when the transaction is complete.
• Review your statement promptly to ensure all transactions are accurate. Report any discrepancies immediately.

Phishing is an online scam in which email spam or pop-up messages are used to trick you into divulging personal or financial information over the internet. Therefore, consider this:

• If you get an email or pop-up message that asks for personal or financial information, do not reply. And don't click on the link in the message, either.
• Never give your personal information via e-mail.

Vishing is a scam similar to phishing. It involves a spam email or pop-up message telling you that your account has been compromised and instructing you to call a phone number to verify your account information. Here's how to avoid it:

• Never give your personal information over the phone.
• Beware of organizations asking for charitable donations.